Terms & Conditions

Returns and Refunds

Unwanted Goods
You have every right to change your mind when purchasing from carolinejohnston.co.uk. Should you change your mind once you have received the goods purchased you will have 7 days in which you may return the unread product. A refund will be issued once the goods have been received and providing the goods are returned in the same condition received. Unwanted goods are to be returned at the customers own risk and cost.

Delivery Costs on physical products
Free P+P for all UK orders. Postage for orders out with the UK will be charged at a flat rate of £5.00

Delivery Time-scale
Orders placed for goods that are in stock will be dispatched within 1- 3 working days. If there is a problem with your order at any time we will inform you via email. All orders are sent by 2nd class with Royal Mail and are expected to be delivered within 5 working days from dispatch.

Duplicate orders
If you have received a duplicate order that wasn't ordered originally, please call us, or email us to make sure that you haven't been charged for the goods. If we request that items are to be returned then we will arrange collection at our own cost.

We also accept payments through PayPal

Please note: Payments are sent direct to our secure payment gateway and no information is kept within our systems.

Gift Vouchers
This service is not yet available

Trade services
If you are a bookshop owner/manager and would like to stock any of Caroline Johnston’s books please get in touch via email or phone:


+44 (0)7378286492

All products which are vatable will have the VAT included in the selling price

Security & Privacy

We never store your credit card details – all payments go through trusted and secure payment gateways.

All information provided to carolinejohnston.co.uk is solely for our use. Names, Address details, Telephone numbers or email address will NOT be passed on to a third party. These will be used for our own use only to inform you of order processing, deliveries and the occasional e-newsletter.

Terms of Sale 

Please read these conditions carefully before using this website.

The Contract Between You the Customer and Us the Seller
We must receive full payment for the goods ordered before your order can be accepted. Once we have received payment we will send you a confirmation email to the email address provided. This email will inform you that the order has been accepted. Our acceptance of your order brings into existence a legally binding contract between us.

The prices payable for goods that you order are as set out on our website.

Right for You to Cancel Your Contract
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
To cancel your contract you must notify us in writing via email.
If you have received the goods before you cancel your contract then you must send the goods back to our head-office address. This will be at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. 
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account within 30 days of your order, provided that the goods in question are returned within those 30 days and have received by us in the same condition that they were delivered to you in. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Cancellation by Us
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the goods ordered;
We do not deliver to your area; 
One or more of the goods you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by email and will re-credit to your account as soon as possible.
We will not be obliged to offer any additional compensation for disappointment suffered. 

Delivery of Goods
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. 
Delivery will be made as soon as possible after your order is accepted. 
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.
If you do not receive the goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
> to make good any shortage or non-delivery;
> to correct any typographical errors or minor mistakes caused by us in any material displayed on our website on your behalf ;
> to replace any goods that are damaged
> to refund to you the amount paid by you for the goods in question in whatever way we choose.
We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods or services in question.

Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods or services you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control.

You acknowledge and agree to be bound by the terms of our privacy policy.

Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act. 

Governing Law
The contract between us shall be governed by and interpreted in accordance with Scottish law and the Scottish courts have jurisdiction to resolve any disputes between us.

Entire Agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. We shall have no liability for any fraud or fraudulent misrepresentation representing being untrue or misleading.